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BEST SALES GHANA
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Legal & Policies

Marketplace Terms & Conditions

These Terms & Conditions govern the use of BEST SALES GHANA, including buying, selling, advertising, payments, communications, disputes and account verification.

Welcome to BEST SALES GHANA. By accessing or using our marketplace website, you agree to be bound by these Terms & Conditions and applicable marketplace policies. Please read them carefully before using the platform.

1. General Payment & Refund Policies

Payment Terms

Processing & Payout Schedule: Platform payments have a processing period of five (5) business days before eligible funds are debited and transferred to the seller's designated bank account.

Platform Fee: A platform processing fee of 2.15% of the total transaction amount paid by the client will be automatically deducted before account settlement.

Company/Business Payout Eligibility: Direct platform payouts are available to registered and verified companies/businesses that provide valid business registration documentation and satisfy the platform's verification requirements.

Individual Sellers: Individual sellers do not receive direct platform payouts into a bank account. Transactions involving individual sellers may be subject to internal holding and manual verification procedures.

Refund Policy

Processing Timeframe: Approved refunds may take three (3) working weeks to be fully processed and credited to the client's original payment method.

Scope: Refunds are applicable to purchases made from registered business sellers on the platform, subject to verification of the returned item, transaction evidence or service dispute.

Anti-Fraud & Scam Policy

BEST SALES GHANA maintains a strict zero-tolerance policy toward fraudulent activities, misrepresentation, counterfeit products, scams and non-delivery of goods or services.

Accounts suspected of fraudulent activity, scams or serious violations of marketplace safety rules may be immediately suspended. Pending balances may be withheld while an investigation is conducted and accounts may be permanently banned where violations are established.

Serious or potentially criminal matters may be reported to the appropriate law enforcement or regulatory authorities.

2. Account & Category Requirements

Individual Sellers

  • Individual sellers must verify their identity using a valid National ID or other accepted identity documentation.
  • The platform may require a live face-recognition check or official passport photograph for identity verification.
  • Individual sellers do not receive direct platform payouts.
  • Transactions may be held for internal verification and safety procedures.

Buyers

  • Buyers must provide accurate registration information.
  • A valid email address and phone number may be required.
  • Buyers must provide accurate delivery information where delivery is requested.
  • Buyers should review listing information, seller information, ratings and transaction details before checkout.
  • Buyer protection mechanisms apply to transactions completed through the platform.

Registered Businesses & Companies

  • Business accounts must provide a valid Business Registration Certificate.
  • Businesses must provide required tax identification details.
  • Authorized representatives may be required to submit valid identification.
  • Business accounts must pass platform verification before receiving direct platform payment privileges.
  • Verified registered businesses are eligible to receive client payments through the platform.
  • Eligible business payouts are subject to the five (5) business day processing period and 2.15% platform processing fee.

3. Service Providers & Advertising Packages

Service Providers

Service providers offering professional, technical, physical or other services must comply with marketplace quality standards and maintain any required credentials or verification information.

Service providers are subject to the marketplace dispute and resolution procedures for unfulfilled, cancelled or materially substandard services.

Advertising Packages

Sellers and businesses may purchase optional advertising, promotional and featured-listing packages to increase listing visibility.

Advertising package fees are non-refundable once the package has been activated. BEST SALES GHANA does not guarantee a particular number of views, enquiries, sales, customers or conversion rates from advertising.

4. Dispute Resolution Process

Phase 1 — Direct Negotiation (48 Hours)

Buyers and sellers should first attempt to resolve disputes through internal marketplace messaging within 48 hours of product delivery or service completion.

Phase 2 — Formal Escalation

If the matter remains unresolved, either party may escalate the dispute to Marketplace Support. Supporting evidence such as photographs, messages, receipts and tracking information should be submitted within three (3) business days of escalation.

Phase 3 — Platform Review

The platform compliance team will review the evidence and determine the appropriate resolution, which may include a refund, item return or release of eligible funds.

Fund Holding

Eligible pending payouts may be frozen during an active dispute and released after formal dispute closure.

5. Listing Rules & Prohibited Items

General Listing Rules

  • Listings must contain accurate descriptions.
  • Sellers must provide correct pricing information.
  • Sellers should use clear and original photographs or representations where applicable.
  • Items must be placed in the correct marketplace category.
  • Defects, damage, usage conditions and relevant limitations must be disclosed.

Prohibited Items & Services

  • Illegal drugs and controlled substances.
  • Prescription medications where prohibited.
  • Counterfeit goods and unauthorized replicas.
  • Weapons, firearms and explosives.
  • Hazardous materials.
  • Stolen property.
  • Pirated software or unauthorized copyrighted material.
  • Sexually explicit material and escort services.
  • Unverified investment schemes.
  • Other goods or services prohibited by applicable law.

6. Privacy & Data Protection

Identity Verification

To help protect the marketplace against fraud and support applicable regulatory requirements, individual sellers may be required to submit identity verification information, including National ID details, passport photographs or face-recognition information.

Storage & Security

Identity verification information and biometric verification records will be protected using appropriate security and encryption measures. Biometric information is used for identity confirmation and anti-spoofing verification purposes.

Data Retention & Access

Personal information will be retained only for as long as reasonably necessary to operate the account, provide services, resolve disputes, prevent fraud or satisfy applicable legal retention requirements.

Identity verification information will not be sold, rented or provided to third-party advertisers for advertising purposes. Information may be disclosed to appropriate authorities where required by applicable law or valid legal process.

7. Seller Responsibilities

  • Sellers are responsible for the accuracy of their listings.
  • Sellers must have the legal right to sell the listed goods or services.
  • Sellers must communicate honestly with buyers.
  • Sellers must fulfil accepted orders and service commitments.
  • Sellers must comply with applicable laws and marketplace policies.

8. Buyer Responsibilities

  • Buyers must provide accurate account and delivery information.
  • Buyers should carefully review listings before purchasing.
  • Buyers must not use the platform for fraudulent transactions.
  • Buyers must provide truthful information when submitting a dispute or refund request.

9. Account Suspension & Termination

BEST SALES GHANA may suspend, restrict or terminate an account where there is suspected fraud, misrepresentation, prohibited activity, abuse of the platform, repeated violations of these Terms & Conditions or other conduct that threatens marketplace safety.

Where funds are associated with a suspected fraudulent or disputed transaction, those funds may be held pending review and resolution.

10. Platform Role

BEST SALES GHANA provides a marketplace environment that allows buyers, individual sellers, registered businesses, companies and service providers to connect.

Unless expressly stated otherwise, the platform is not the owner of goods listed by independent sellers and does not guarantee the quality, legality, authenticity or suitability of every third-party listing.

Acceptance of Terms

By creating an account, accessing the marketplace, posting a listing, purchasing an item, purchasing an advertising package or using marketplace services, you acknowledge that you have read and agree to these Terms & Conditions and applicable marketplace policies.